Returns & Exchanges

At Kate Backdrop, we want you to be completely satisfied with your home decor and photography backgrounds. If your purchase doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and a brief explanation of why you wish to return or exchange the item.

• 2.
  Prepare Your Package

  Carefully pack the backdrop or home accessory in its original packaging, ensuring the item is clean, unwashed, and free of any damage.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or ship out your replacement item within 5-7 business days.